Purchase rules
1. Registration
To work with the system, you need to register on the site tickets.hcsalavat.ru.
Since the last name and first name indicated during registration are printed on the e-ticket/subscription, we recommend that you register immediately with your real data. Be sure to include any contact phone number. The data you enter remains confidential. After registration, an email will be sent to you to activate your account. If you did not find the letter in your mailbox, check your Spam folder, as some mail servers may consider the message as spam. Follow the link indicated in the letter and go to the site using your username and password on the site.
2. Choice of event
You can find the event you are interested in in the list on the main page of tickets.hcsalavat.ru. Clicking on the name of the event will take you to the ticket booking page.
3. Booking tickets
On the same page, you can select the sector and place you are interested in, and the places available for booking will be displayed in graphical mode. Select a free space and click on it with the mouse. The place receives the status of booked and changes color to yellow. A list of selected locations is displayed below the plan. Seats marked in gray are not available for purchase.
The icon to the left of each seat you select will allow you to reduce the number of seats you wish to pay for. To increase the number of seats, you must re-enter the event you have chosen and book additional seats.
The reservation is valid for 30 minutes, try to make payment during this time. After 30 minutes, the seats will be released from the reservation automatically.
4. Preparation for payment
After you have booked the seats you need, click the "Pay" button at the bottom of the page.
5. Payment
Payment
PAYMENT WITH A BANK CARD
To select payment for goods using a bank card on the corresponding page of the site, you must click the "Payment by bank card" button.
Payment is made through the authorization server of the Bank's Processing Center using Bank credit cards of the following payment systems:
Description of the data transfer process
To pay for the purchase, you will be redirected to the payment gateway of Sberbank of Russia PJSC to enter your card details. Please prepare your plastic card in advance. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol.
If your bank supports the technology of secure online payments Verified By Visa or MasterCard Secure Code, you may also need to enter a special password to make a payment. You can check the methods and the possibility of obtaining passwords for making Internet payments at the bank that issued the card.
This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by Sberbank of Russia PJSC. The entered information will not be provided to third parties, except as provided by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of Visa Int payment systems. and MasterCard Europe Sprl.
Description of the payment process
When choosing the form of payment using a plastic card, the payment for the order is made immediately after its registration. After completing the order in our store, you will have to click on the "Pay by bank card" button, while the system will switch you to the authorization server page, where you will be asked to enter the plastic card details, initiate its authorization, and then return to our store with the button "Return to the store." After you return to our store, the system will notify you of the authorization results. If authorization is confirmed, your order will be automatically executed in accordance with the conditions you specified. In case of refusal to authorize the card, you can repeat the payment procedure.
When canceling an order
When canceling items from a paid order (or when canceling an entire order), you can order another product for this amount, or return the entire amount to the card by writing an e-mail in advance.
WARRANTY
Warranty maintenance of the equipment during the entire warranty period is carried out by authorized service centers of the respective manufacturers. You can find the addresses of service centers on the corresponding page of our website. A prerequisite for performing warranty repairs is the presence of a warranty card, in which the columns with the name of the product, warranty period, date of sale and serial number of the device must be filled in.
Payment by bank cards is carried out after checking the order by the manager of the online store.
Payment by VISA bank cards
All types of VISA payment cards are accepted for payment, except for Visa Electron. In most cases, the Visa Electron card is not applicable for payment via the Internet, with the exception of cards issued by individual banks. You need to find out about the possibility of paying with a Visa Electron card from the issuing bank of your card.
Payment by MasterCard credit cards
All types of MasterCard are accepted for payment on the site.
What you need to know:
your credit card number;
expiration date of your credit card, month/year;
CVV code for Visa cards / CVC code for Master Card:
The last 3 digits on the signature strip on the back of the card.
If there is no CVC / CVV code on your card, then the card may not be suitable for CNP transactions (i.e. such transactions in which the card itself is not present, but its details are used), and you should contact the bank for detailed information.
PAYMENT FOR ORDERS THROUGH SBERBANK
Payment for orders through SBERBANK is carried out after checking the order by the manager of the online store.
To pay for an order, you need to print a payment receipt from the store's website.
We warn you that SBERBANK charges a commission for the payment service.
PAYMENT OF ORDERS BY BANK CARDS OF SBERBANK
How to pay by credit card.
By clicking the "Go to the site of the SBERBANK payment system" button, you will be redirected to the payment gateway of PJSC "Sberbank of Russia", where you can specify the details of your bank card *. The connection with the payment gateway and the transfer of your plastic card parameters is carried out in a secure mode using a 128-bit SSL encryption protocol.
If the Bank-Issuer of your plastic card supports the technology of secure online payments Verified By VISA or MasterCard SecureCode, be prepared to provide a special password required for successful payment. You can check the methods and the possibility of obtaining a password for making an Internet payment at the bank that issued your card.
When choosing the form of payment using a bank card, the payment for the order is made immediately after confirmation by the manager. After confirmation of the order by the manager, you will have to go to your personal account of your order (using the 20-digit unique order number received during checkout) and click on the "Payment by bank card" button, while the system will transfer you to the page of the Sberbank authorization server, where you you will be prompted to enter the details of the plastic card, initiate its authorization, after which you can return to our store by clicking on the "Return to the store" button. After returning to our store, the system will notify you of the authorization results.
Until a successful payment confirmation is received, your order will be on hold, after five days of waiting for payment to be received, the order will be automatically canceled. After successful confirmation of the payment, your order will be transferred to the mode of delivery to the specified address. In case of refusal to authorize the card, you can repeat the payment procedure.
PAYMENT OF ORDERS BY BANK CARDS OF SBERBANK
How to pay by credit card.
By clicking the "Go to the site of the SBERBANK payment system" button, you will be redirected to the payment gateway of PJSC "Sberbank of Russia", where you can specify the details of your bank card *. The connection with the payment gateway and the transfer of your plastic card parameters is carried out in a secure mode using a 128-bit SSL encryption protocol.
If the Bank-Issuer of your plastic card supports the technology of secure online payments Verified By VISA or MasterCard SecureCode, be prepared to provide a special password required for successful payment. You can check the methods and the possibility of obtaining a password for making an Internet payment at the bank that issued your card.
When choosing the form of payment using a bank card, the payment for the order is made immediately after confirmation by the manager. After confirmation of the order by the manager, you will have to go to your personal account of your order (using the 20-digit unique order number received during checkout) and click on the "Payment by bank card" button, while the system will transfer you to the page of the Sberbank authorization server, where you you will be prompted to enter the details of the plastic card, initiate its authorization, after which you can return to our store by clicking on the "Return to the store" button. After returning to our store, the system will notify you of the authorization results.
Until a successful payment confirmation is received, your order will be on hold, after five days of waiting for payment to be received, the order will be automatically canceled. After successful confirmation of the payment, your order will be transferred to the mode of delivery to the specified address. In case of refusal to authorize the card, you can repeat the payment procedure.
Sberbank allocates 20 minutes for making a payment, so please prepare your plastic card in advance. If you do not have enough time allocated for payment or in case of refusal to authorize the card, you can repeat the payment procedure.
*Confidentiality of the reported personal information is provided by Sberbank of Russia PJSC. The entered information will not be provided to third parties, except as provided by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of Visa Int payment systems. and MasterCard Europe Sprl.
Order cancellation
When removing goods from a paid order or canceling an entire order, you can order another product for the same amount, or fully return the entire amount to the card with the help of your manager.
Delivery and issuance of an order paid by a plastic card.
Delivery or delivery at self-delivery of goods paid for by a plastic card is carried out from the day the money is credited to our account.
To receive the goods, private buyers must present the passport of the owner of the plastic card used to pay for the order.
A representative of a legal entity must have a power of attorney with a seal from the paying company or the seal itself.
6. Electronic tickets
What is an e-ticket?
An electronic ticket is a personal document provided electronically in PDF format (Acrobat Reader document). It does not require exchange at exchange offices. The e-ticket file becomes available for download in your personal account, in the "My Payments" section, immediately after you make the payment and receive confirmation from the electronic payment system of PJSC "Sberbank of Russia".
Security measures when handling an electronic ticket
Please note that the e-ticket has a barcode, which is valid for a single entry to the event. If your ticket is photocopied by a third party, it can forge an e-ticket and go through the authorization system before you. It is in your interest not to allow the ticket to be copied.
Purchased tickets are non-refundable and non-refundable. You can exchange or return e-tickets only in case of cancellation or replacement of the event.
Since the e-ticket is a personal document for access to the event, you must have an identity card with you. When entering an event with an electronic ticket, the staff has the right to require you to provide an identity document for verification with the data of the electronic ticket. In the event that you have purchased several tickets for relatives or acquaintances, you should be able to be near them when entering the event, as staff may require reconciliation with the data of electronic tickets.
Getting an e-ticket
After paying for the order, in the Your payments section, opposite the payment made, a link to a PDF file will appear - Get a ticket.
Acrobat Reader is required to open the e-ticket file. You can download the free version of Acrobat Reader here.
PASSAGE TO THE EVENT IS CARRIED OUT ONLY WHEN YOU HAVE A PRINTED ELECTRONIC TICKET!
When ordering several tickets at a time, one multi-page file with several electronic tickets will be generated.
If you need assistance with ordering electronic tickets, please call for information: